Client Experience Manager
W/ since December 2016
As Search Associate, Erika supports the strategists on the SEO team, creating fresh, original client content and researching and optimizing keywords and categories. In addition, she manages the Wheelhouse Generosity Day Program.
“Helpfulness is something I really appreciate and view as a gateway value. It lays the foundation for trust and reciprocity, which ultimately make people happy. I witness helpfulness daily at Wheelhouse, in our work and our behavior with our clients and in our interaction with each other, which makes Wheelhouse a great place to work.”
Now part of our Client Experience team, Erika first came to Wheelhouse as a Content Specialist after 9 years with Seattle’s Child Magazine, where she contributed regular articles on a variety of topics, weekly and monthly columns for their Going Places section, and hosted a weekly spot about fun family weekend activities on Q13. In her role as Client Experience Manager, she draws on her deep skills in communication, organization and empathy to make sure Wheelhouse both maximizes business value and consistently embodies our values.
A NW native, she loves to travel, ski, read, and run in between chauffeuring three kids (and the family dog) to more activities than she cares to think about. Oh, and she once won an Irish pub in a contest.
Have you met everyone?
Meet the rest of our team
Trenton loves anything thrill-seeking, nerdy, or related to data analytics. He also enjoys being a Digital Strategist and helping clients achieve business initiatives.
As a digital advertising analyst, Liz specializes in search, shopping, and social advertisements. With a background in digital strategy and integrated marketing, Liz enjoys deep diving into data across all digital disciplines in order to provide her clients with creative strategic solutions to help exceed their ROI goals.
Hailing from the East coast, Bridget is a Digital Strategist at Wheelhouse DMG. Fascinated with the intersection between people’s behavior and the technology that we use, Bridget designs marketing strategies which addresses the user’s habits while accomplishing the client’s goals.
Originally from Pittsburgh, Michelle is one of our Digital Advertising Analysts in the Richmond, VA office. Michelle comes from a traditional advertising agency so enjoys finding new creative ways to solve client problems. You’re likely to find her kayaking the James River or going to see live music.
Makena is a Senior Paid Search Analyst and general digital marketing enthusiast. You’re also likely to find her at a farmers market trying something new and interesting.
Dustin is our Principal Engineer and brings 16 years of full-stack development experience to the team. When not helping engineer solutions for our partners, he enjoys spending time with his family and performing in local theater — a true “acting professional”.
As the Wheelhouse DMG Operations Coordinator, Rhonda works to create memorable experiences daily for both clients and employees. From the big picture items to the smallest details, Rhonda’s touch is an integral part of each successful relationship.
Shawn provides versatile support to both Digital Strategy and Digital Advertising clients. Whether it’s through content creation, technical SEO audits, keyword performance analysis or paid search bid optimization, Shawn seeks to help clients actualize their digital strategies in a way that brings them joy.